Availability
Many of the items available in our online store are also for sale at one of our NYC retail stores. Since some of these items are one-of-a-kind, or exist in very limited numbers, there may be times when an item is sold and the website isn’t updated before an order is placed. We understand that this may be frustrating, but should this happen any purchases that are processed where an item is no longer available will be refunded immediately.
Shipping
Albertine processes orders on weekdays (Monday through Friday, excluding holidays). Packages ship from our retail store in New York, NY within 2 business days from the time your order is placed, unless otherwise indicated. All orders are shipped via USPS 3-day delivery, insured, with a signature required for delivery. We do not ship online orders outside of the United States.
Order Changes/Cancellations
If you would like to cancel or change your order, please email sales@albertine-nyc.com as soon as possible. We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
Returns
Albertine gladly accepts returns of unworn, unwashed or undamaged merchandise for full refund within 14 days of the date the order was received. Refunds accompanied by the original invoice, in the original packaging, will be made in the form of the original payment. If the original invoice is unavailable, we will issue a merchandise credit based on the current selling price.
Final Sale items are exempt from this policy. Please see below for more details.
To make a return, email sales@albertine-nyc.com to request a Return Merchandise Authorization form and send it in with the merchandise you wish to return or exchange. Items must be returned in original condition to the following address:
Albertine
Attn: Returns & Repairs
13 Christopher Street
New York, NY 10014
If the return is in any way a result of an error by Albertine, please email sales@albertine-nyc.com indicating your invoice number and nature of the error. We will provide you with a prepaid UPS return label and refund all applicable shipping costs.
Unfortunately, we will be unable to reimburse any shipping charges if this procedure is not followed.
If the return is not the result of an error by Albertine you will be responsible for all shipping costs incurred and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package as you will be responsible for ensuring all items arrive at our retail store in their original condition.
Exchanges
Exchange requests for the same item with a size and/or color variation are subject to availability. A refund will be processed if the product is unavailable. To request an exchange for different items, please email sales@albertine-nyc.com. We will place a new order for your desired item, and provide you with an RMA for the item to be returned.
Final Sale
We do not accept returns or exchanges on final sale merchandise, online or in store.
Important Notes and Restrictions
Refunds and exchanges will not be issued for products that do not meet our criteria for return or exchange. Items will be sent back to you and a reasonable rate and fee will be charged for return shipping.
Albertine is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without a RMA form or items returned to any address other than Albertine’s NYC store.
As a safeguard against potential abuse, Albertine reserves the right to deny repair, replacement, or refund to anyone who has made what we determine to be excessive, unreasonable, or fraudulent requests.
